1. Eligibility for Online Returns & Exchanges

• Return Window: You must initiate your request within 30 calendar days of the delivery date (tracked via your order’s shipping confirmation). For personalized, custom-made, or final-sale items, the window is shortened to 14 calendar days (see Section 5 for exceptions).
• Product Condition:
  • Items must be unused, unwashed, and free of stains, scratches, or signs of wear (e.g., no removed tags, no altered packaging).
  • Original packaging (boxes, dust bags, product tags, plastic wraps) must be intact—damaged or missing packaging may result in a denied request or partial refund.
  • All included accessories (chargers, manuals, warranty cards, free gifts) must be returned with the item (missing accessories will delay processing).
• Proof of Purchase: A valid order number (found in your confirmation email or “Order History” on our platform) is required—we cannot process requests without this.

2. How to Initiate an Online Return/Exchange

1. Log In to Your Account: Visit [Website URL]/account and sign in. Navigate to “Order History” and select the order containing the item(s) you want to return.
2. Submit Return Request: Click “Request Return” and fill out the form to:
   • Choose your preferred resolution: full refund, exchange (for a different size/color, if in stock), or store credit (valid for 12 months).
   • Select a reason for return (e.g., “wrong size,” “defective item,” “changed mind”)—this helps us improve our products.
   • Upload photos (optional but recommended) if the item is defective or damaged (e.g., photos of the defect, shipping box damage).
3. Receive Confirmation: Once approved (usually within 1 business day), you’ll get an email with:
   • A pre-paid return shipping label (for U.S. orders; see Section 4 for international rules).
   • Packing instructions: Seal the item(s) in the original packaging (or a secure box) and attach the label to the outside.
   • A list of designated drop-off locations (e.g., UPS, USPS, FedEx) or a link to schedule a pickup (for large items).

3. Processing Timelines & Details

Refunds

• Inspection: We’ll inspect returned items within 2–3 business days of receiving them to confirm eligibility.
• Issuance: Approved refunds are sent to your original payment method within 3–5 business days of inspection:
  • Credit/debit cards: May take 2–4 additional days to appear (varies by your bank).
  • PayPal/Apple Pay/Google Pay: Typically reflect within 2 business days.
• Amount: Refunds cover the full item price but exclude original shipping costs (unless the return is due to our error—e.g., wrong item shipped, manufacturing defect).

Exchanges

• Replacement Shipping: Once your returned item passes inspection, we’ll ship the replacement within 1–2 business days (standard shipping is free for U.S. orders).
• Stock Limitations: If your desired size/color is out of stock, we’ll notify you via email and offer a full refund or store credit (no extra fees).
• Tracking: You’ll receive a shipping confirmation email with a tracking number for your replacement.

Store Credit

• Issued immediately after inspection approval (no waiting for payment processing).
• Sent via email as a unique code—apply it at checkout on our platform.
• Expires 12 months from the issue date (non-transferable, no cash value).

4. Shipping Costs for Returns

• Free Return Shipping (U.S. Orders): Applied if:
  • The item is defective, damaged during shipping, or incorrect (e.g., wrong size/color sent by us).
  • You report shipping damage or order errors within 48 hours of delivery (with photos of the item and packaging).
• Customer-Paid Shipping (U.S. Orders): You cover return shipping costs if:
  • The return is due to personal preference (e.g., “changed mind,” “ordered the wrong size”).
  • The item was marked “Final Sale” but still qualifies for return (per Section 5).
• International Orders:
  • All return shipping costs are the customer’s responsibility (we do not provide pre-paid labels).
  • We recommend using a trackable shipping service—we are not liable for lost, delayed, or seized international return packages.
  • Customs fees or duties paid on the original order are non-refundable.

5. Non-Returnable Items

• Custom/Personalized Items: Engraved jewelry, monogrammed apparel, made-to-order furniture, or items with custom prints (since they’re tailored to your specs).
• Perishables: Beauty samples, skincare masks, or food items (due to hygiene and expiration risks).
• Intimate Apparel: Underwear, swimwear, or sleepwear if the hygiene seal is broken (for health reasons).
• Opened Electronics: Laptops, smartphones, headphones, or gadgets (unless defective—covered by our warranty).
• Final Sale Items: Marked “Final Sale” on the product page or in your order confirmation (no exceptions, even if unused).

6. Damaged, Defective, or Incorrect Items

1. Report Immediately: Contact our support team within 48 hours of delivery (delays may affect eligibility).
2. Provide Details: Email cerealking00@gmail.com] with your order number, photos of the item/packaging, and a brief description of the issue.
3. Resolution: We’ll send a pre-paid return label (if needed) and process a free replacement, full refund, or store credit—whichever you prefer. We cover all shipping costs for these cases.

7. Additional Terms

• Gift Returns: If you received the item as a gift, you can request store credit (no cash refunds) using the order number from the gift giver.
• Lost Returns: We are not liable for return packages that are lost, stolen, or damaged in transit. Keep your shipping tracking number for reference.
• Policy Updates: We may update this policy periodically. Changes take effect immediately and are posted on our website—check back before making a purchase.