Shipping Policy
Last Updated: [26-09-2025]
At Sleek Pendant, we aim to get your handcrafted bracelets to you as safely and quickly as possible. This Shipping Policy outlines our shipping locations, costs, delivery timelines, tracking details, and how we handle shipping-related issues (like delays or lost packages). By placing an order with us, you agree to the terms below.
1. Shipping Eligibility & Locations
We currently ship to the following regions—if your location isn’t listed, feel free to contact our support team for special arrangements:
- Domestic: All 50 states in the U.S. (including Alaska, Hawaii, and Puerto Rico).
- International: Canada, the United Kingdom, Australia, New Zealand, and select countries in the European Union (e.g., France, Germany, Italy, Spain).
Note for International Orders: You (the customer) are solely responsible for any customs duties, import taxes, or clearance fees imposed by your country’s government. These fees are not included in your order total or shipping cost, and we cannot predict or cover them. Contact your local customs office for details on potential charges before ordering.
2. Order Processing Time
Before your order ships, we need time to process and prepare it (especially for handcrafted or customized bracelets):
- Standard Orders (non-customized bracelets): Processed within 1–2 business days (Monday–Friday, excluding holidays).
- Customized Orders (e.g., initial bracelets, birthstone designs): May take 3–5 business days to process, as each piece is made to order.
We’ll send you an email notification once your order has been processed and is ready for shipping.
3. Shipping Methods, Costs & Delivery Times
Shipping costs and delivery timelines depend on your location and the shipping method you choose at checkout. Below are our standard options:
Domestic Shipping (U.S.)
| Shipping Method | Cost | Estimated Delivery Time | Notes |
|---|---|---|---|
| Standard Shipping | Calculated at checkout (based on order weight/location; free for orders over $50) | 2–5 business days | Delivered via USPS First Class or UPS Ground |
| Expedited Shipping | $12.99 | 1–2 business days | Delivered via USPS Priority Mail or UPS 2nd Day Air (orders must be placed by 12 PM ET to ship same day) |
International Shipping
| Shipping Method | Cost | Estimated Delivery Time | Notes |
|---|---|---|---|
| International Standard | Calculated at checkout (based on destination/weight) | 7–14 business days | Delivered via USPS International First Class or DHL eCommerce |
| International Express | $24.99 | 3–5 business days | Delivered via DHL Express or UPS Worldwide Express (includes faster customs clearance) |
Important: Delivery times are estimates only. They do not include customs processing time (for international orders) or delays caused by factors outside our control (e.g., weather, carrier disruptions, holiday volume).
4. Order Tracking
Once your order ships, we’ll send a shipping confirmation email to the address you provided at checkout. This email includes a unique tracking number and a link to the carrier’s website (e.g., USPS, DHL) where you can:
- Check the real-time status of your package (e.g., “In Transit,” “Out for Delivery”).
- View the estimated delivery date.
If you don’t receive the tracking email within 1 business day of your order being processed, check your spam folder first—then contact our support team at [Insert Email/Phone] for assistance.
5. Address Changes & Missing Deliveries
- Address Changes: If you need to update your shipping address, contact us immediately after placing your order. We can only modify addresses if your order has not yet been shipped. Once it’s in transit, we cannot change the address (you’ll need to contact the shipping carrier directly).
-
Packages Marked “Delivered” But Not Received: If the carrier marks your package as “Delivered” but you haven’t received it, check:
- Neighboring addresses (carriers sometimes leave packages with neighbors).
- Secure locations (e.g., mailboxes, porches, or building lobbies).
Contact us within 7 days of the “Delivered” status—we’ll work with the carrier to file a delivery inquiry. We cannot issue refunds or replacements for packages marked “Delivered” after 7 days.
- Lost or Stolen Packages: If your package is lost in transit (tracking shows “Lost” or no updates for 5+ business days), contact us within 10 days of the estimated delivery date. We’ll investigate with the carrier—if the carrier confirms the package is lost, we’ll offer a full refund or free replacement (your choice).
6. Shipping Restrictions
We cannot ship to the following:
- P.O. boxes for international orders (carriers require a physical address for customs clearance).
- Countries subject to international trade restrictions or sanctions.
- Temporary addresses (e.g., hotels, vacation rentals) unless you confirm with the location that they accept packages on your behalf.
If you provide an invalid or restricted address and your package is returned to us, you’ll be responsible for paying the re-shipping cost (we’ll contact you to arrange this).